Covid-19: Safe delivery instructions and restrictions

We recognise the increased uncertainty that Coronavirus may be causing and would like to offer our reassurances that the health and wellbeing of both our customers and florists is always our number one priority. At this time, our local, independent florists are open for business as usual. We encourage them to follow the guidance provided by the World Health Organisation, local Health Authority, the government and to only accept and deliver orders where they feel it is safe to do so. We will continue to monitor the situation very closely and will amend our procedures if guidance changes.

Please note that it might be difficult to get a full range of flowers for florists in smaller regions and therefore we might not be able to offer the range of flowers shown on the photos. We have asked our florists to give their best to deliver all the greetings with the best quality flowers.

In case the florist is not able to make the bouquet You ordered due to limited selection of flowers, he will replace it with florists choice “Daily bouquet” in similar value.

Our client service will do their best to notify our customers incase there are changes in the delivery or delivered products. We ask for Your understanding in case the flowers or their color is different from what is shown on our web page.

No contact deliveries

Interflora florists wear face masks and offer a no contact delivery. This way you can request that the flowers are left in a safe place. Delivering florist will contact the recepient over the phone and ring door bell to make sure the flowers are securely received. During the online check out journey, just use the "Delivery comments" text box under Recipient details - Change or specify delivery details... to let us know where you’d like the florist to leave your delivery and we’ll take care of the rest.

We have advised our florists to follow the below guidance when making a delivery:

  • Put the flowers in a suitably safe place or as according to the instructions.
  • Ring the doorbell to alert the recipient that the delivery has taken place and then stand back two metres from the door to ensure a safe and contact free communication in case the recipient opens the door.
  • We do not ask for the recipients signature during the virus outbreak.
  • Our florists and couriers wear face masks.

Amending an order

If you have already placed an order with us and are aware that the delivery location is now closed due to Coronavirus or that the intended recipient has moved to work from the home office or gone into self-isolation please call us +372 600 3900 or email our customer service team and we will be happy to amend the delivery instructions on your order.

Despite of the difficult times, we give our best to make sure your dear ones will receive congratulations safely.